PRIVACY POLICIES
Alivelu Agro Private Limited and OriginO.shop Shipping knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.
Any personal information provided to or gathered by Alivelu Agro Private Limited and OriginO.shop Seller Services Private Limited under this Privacy Notice will be stored and controlled by Alivelu Agro Private Limited and OriginO.shop, Sri Brundavanam Residency, Patrika Nagar 2nd Lane, Madhapur, Hyderabad – 500081.
We receive, use and store any information you provide to OriginO.shop Shipping through your use of this site. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information.
We use your information to process your application and to communicate with you. We share your information only as described in this Privacy Notice and with OriginO.shop (who are either subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice). We may also release information when we believe it is appropriate to comply with the law; to enforce or apply our Site Terms; to protect the rights, property or safety of OriginO.shop Shipping, our users or others; or to conduct background checks with third party companies which are not within OriginO.shop. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction; however, this does not include selling, renting, sharing or otherwise disclosing your information for commercial or marketing purposes.
Using this site with your browser settings adjusted to accept cookies tells us that you consent to our use of cookies but we only use cookies which we consider to be strictly necessary. The 'Help' feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.
How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts your information.
We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal information (including sensitive personal information). Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.
Our business changes constantly and our Privacy Notice and Site Terms may also change. You should check our site frequently to see any recent changes.
Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
For questions on this Privacy Notice, please contact the company at the address given below.
Grievance Officer
Please find below the details of the grievance officer:
Email: contactus@farmavo.in
Phone: +91 9989871079
Address: Sri Brundavanam Residency, Patrika Nagar 2nd Lane, Madhapur, Hyderabad – 500081
Our team is available to assist you from Monday to Friday, 09:00 AM to 5:30 PM IST, excluding public holidays and we strive to respond to all grievance-related queries within 24 to 48 working hours.
REFUND AND RETURN POLICY
Cancel Items and Orders
You can cancel items or orders by visiting the Your Orders section in Your Account.
To cancel orders before they are shipped
- Go to 'Your Orders'
- Select the item you want to cancel and click 'Cancel items'.
- Provide reasons for cancellation (optional) and proceed.
To cancel orders that are already shipped
- Go to 'Your Orders'
- Select the 'Request Cancellation' option and proceed
- The items will be returned to OriginO.shop for a refund (if the payment is already made)
Note: In case you are still contacted for delivery or do not see an option to cancel in Your Orders, please refuse to accept the order at the time of delivery.
For your cancelled orders, we will refund the amount (if the payment is already made) to the original payment method.
Note:
- If your order is combined with other active orders from your account and is shipped as a single shipment (common tracking number), then cancelling one order/item would result in cancellation of all the other orders/items combined in the shipment.
- If you have cancelled an order partially, the refund of the partially cancelled order will be issued once other items in the order have been fulfilled.
- For orders shipped directly by the seller, you can cancel from 'Your Orders' within 30 minutes by clicking on 'View order details' and then selecting 'Cancel Item'. After 30 minutes, and up until the time the order ships, you can request a cancellation from the seller. Your order will be cancelled by the seller and refund will be processed to your original payment method by the seller, if the payment was already made. In case you are still contacted for delivery or do not see an option to cancel in 'Your Orders', please refuse to accept the order at the time of delivery.
Follow below steps to view your cancelled orders:
- Go to 'Your Orders'
- Select the filter on top right of the screen
- Select 'Cancelled'
Refund Time Period
| Available refund method | Refund Time-frame |
|---|---|
| OriginO.shop Delivered orders (After the return is received by OriginO.shop) | O Wallet - Up to 4 hours |
| Credit Card/ Debit Card - Up to 5 Working Days | |
| Net Banking Account (Credited to Bank Account) / UPI Linked Bank Account - Up to 5 Working Days | |
| Cash on Delivery Orders | NEFT to Bank Account - Up to 5 Working Days |
| O Wallet - Up to 4 hours | |
| Paper Cheque - Up to 10 Working Days |
Refund for Cash on Delivery Orders:
For Cash on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or OriginO.shop account (as O Wallet).
If you wish to receive the Cash on Delivery order's refund to your bank account, you can update the details of the bank account from the Returns Centre when you are returning an item.
To add your bank account through mobile app: Go to Orders → Click on the order you want to return → Select Return or Replace items option → Select 'Refund to your bank account' → Select 'Choose a bank account' → Select 'Add a new bank account', and enter your bank account details.
To add your bank account through website: Go to Orders → Click on the order you want to return → Select go to Return or Replacement items option → Select 'Refund to your bank account' → Select 'Choose a bank account' → Select 'Add a new bank account', and enter your bank account details.
Note: Refunds cannot be processed to third-party accounts. The name on your OriginO.shop account should match with the name of the bank account holder.
Shipping Cost Refunds
For Fulfilled by OriginO.shop and Best-selling products return shipping costs of upto Rs.100 will be refunded. All such refunds will be issued to your O Wallet.
If you're returning a Seller-Fulfilled item, you can request the seller to reimburse the return shipping charges you incurred. In such cases, a seller might ask you to provide the courier receipt.
Note: The seller will not refund the shipping cost incurred in case of remorse returns.
DISPUTE RESOLUTION POLICY
1. Definition of a Dispute
A dispute occurs when a buyer or seller has an unresolved issue related to:
- Non-delivery or delay of a product
- Defective, expired, or incorrect items
- Payment or refund issues
- Seller fraud or policy violations
- Service-level failures (like packing, delivery)
2. Grievance Redressal Process
Step 1 – Contact Customer Support
File complaint through OriginO.shop Help section, chat, call, or email. Most issues are resolved within 24 to 48 hours.
Step 2 – Escalation
If unsatisfied, users can escalate to the Grievance Officer. Escalation email ID and contact info is published on OriginO.shop's legal page.
Step 3 – OriginO's Guarantee Claim (for buyers)
Customers can claim a full refund if the seller fails to deliver as promised.
3. Legal Resolution
If internal resolution fails, the dispute may be taken to:
- Consumer Courts (under Consumer Protection Act, 2019)
- Arbitration, if specified in OriginO.shop's Terms Of Use
- Civil Courts (Jurisdiction: Hyderabad, India for Alivelu Agro Private Limited and OriginO.shop India)
4. Grievance Officer Details (OriginO.shop India)
Email: contactus@farmavo.in
Contact number: +91 9989871079
Address: Sri Brundavanam Residency, Patrika Nagar 2nd Lane, Madhapur, Hyderabad.
As per IT Rules 2021, every digital platform must have a Grievance Officer with resolution within 15 days.
5. User Rights
- Users can access all chat/email history related to the dispute.
- Users can also seek legal aid independently if platform doesn't resolve.
6. Record Keeping
Alivelu Agro Private Limited and OriginO.shop retains dispute resolution data, chat logs, and refunds for compliance and audit purposes.
OFFERS POLICY
First Login Offer Overview
As a warm welcome to our OriginO.shop family, new users will receive ₹150 Free-cash credited to their "O Wallet" upon successful first login and account creation.
First Login Offer – ₹150 Free-cash
New users who sign up on OriginO.shop will receive ₹150 Free-cash in their account on their first login. This is a one-time offer available only for first-time registered users. The Free-cash can be used for eligible purchases on the platform and is valid for 30 days from the date it is credited. It cannot be transferred, withdrawn as cash, or combined with other wallet credits. OriginO.shop reserves the right to change or withdraw the offer at any time.
To check if your Free-cash has been credited to O Wallet:
- Open your OriginO.shop website or login to your OriginO.shop account
- Click on the OriginO.shop O-Wallet icon or view your transactions here
- Check if your O-Wallet has been updated
Note: The account that gets the credit will be the same account that purchased the product, and this cannot be transferred or exchanged.
When can I use my O-Wallet Free-cash?
Your O-Wallet Free-cash can be utilized after it is credited to your account.
Can I redeem the Free-cash in my O-Wallet for cash?
Your O-Wallet cannot be redeemed or exchanged for cash.
What happens if I had cancelled or returned the order for the product with Free-cash in O-Wallet?
If the product has not yet been shipped and the order is cancelled prior to the issuance of the credit, the Free-cash will not be issued and the full value of the product will be refunded to you.
If the product is shipped and the order is cancelled post shipment, the O-Wallet Free-cash that has been credited to your account will not be cancelled. Your refund amount will be net of the Free-cash value.
LIMITED DEALS
A Limited deal is a promotion in which a limited number of discounts are offered on an item for a short period. Limited Deals are time-sensitive, so complete your order as soon as possible.
BUY MORE, SAVE MORE
OriginO.shop membership holders can get free cash in the form of O-Wallet Free-cash on buying two or more eligible items in the same order.
ORIGINO.SHOP COUPONS
OriginO.shop coupons help you save big on your purchases. Collect from a variety of coupons available on our website and get instant discount at the time of checkout.
ORIGINO.SHOP CASHBACK OFFER
Note: OriginO.shop Cashback only applies to prepaid orders.
OriginO.shop cashback offer is mentioned in the Special Offers on the product details page. You need to meet the eligibility criteria as described in the offer message and as per the terms and conditions of the offer to avail the cashback. The cashback is credited to your O-Wallet.
INSTANT BANK DISCOUNTS
Customers making a purchase on OriginO.shop and Neato using payment instruments mentioned in the bank offer, and for eligible products, can avail a discount on the item price in accordance with the offer. Refer to FAQ page for more information on bank offers.
REWARDS
Rewards are additional offers provided to customers while placing an order. You can view and collect rewards from the rewards page. Click on a reward to know the offer details and steps to redeem the award.
EXCHANGE OFFER
Third party buyback partners provide the exchange offer you receive on OriginO.shop and the proposed exchange value. The offer may vary depending on the brand /category /sub-category, your delivery location and availability of the offer by the buyback partner at the time of placing the order. Refer Exchange Offer - Frequently Asked Questions Help page to know how to avail exchange offers.
REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
You may post reviews, comments, photos, videos, and other content and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable, and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam" or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Framavo Food Technologies Private limited and OriginO.shop reserves the right (but not the obligation) to remove or edit such content.
If you do post content or submit material, and unless we indicate otherwise, you grant Framavo Food Technologies Private limited and OriginO.shop a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Framavo Food Technologies Private limited and OriginO.shop and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Framavo Food Technologies Private limited and OriginO.shop for all claims resulting from content you supply.
Framavo Food Technologies Private limited and OriginO.shop has the right but not the obligation to monitor and edit or remove any activity or content. Framavo Food Technologies Private limited and OriginO.shop takes no responsibility and assumes no liability for any content posted by you or any third party.
AGE AND ELIGIBILITY POLICY
At Framavo Food Technologies Private Limited and OriginO.shop, our mission is to bring health and wellness to people of all age groups through clean, nourishing superfoods, protein-rich essentials, and thoughtfully curated nutritional products.
While our products are suitable for everyone from kids to seniors we kindly request that all purchases and account-related activities on our website or app be carried out by individuals aged 18 years and above, or under the supervision of a parent or legal guardian. This ensures responsible shopping and compliance with our platform's terms.
We encourage families to make informed, mindful choices together and recommend consulting a healthcare provider if you're introducing supplements to children or those with specific dietary needs.
GEO - LOCATION POLICY
1. Service Availability by Location
Services are available only in selected PIN codes and cities as listed on their website. You must have a delivery address within these serviceable areas to place an order
OriginO.shop: Similarly restricts product visibility and delivery based on region—this "regional discovery" is automated, aimed at providing faster delivery. For complete nationwide visibility, sellers may need stock across multi location / Geography Centres.
2. Regional Visibility for Sellers
Seller listings are shown to buyers within a certain radius (e.g., 300 km) of the seller's stock location. This covers geo-blocked listings where products are only visible in select regions.
3. Geo-Blocking for Restricted Items
Some items may be restricted in specific regions due to local regulations or platform policy.
LOYALITY AND REWARDS POLICY
As an Indian seller, you must get regular requests to give discounts or offers on your products from customers. These offers delight your customers and help build your relationship with them. At Alivelu Agro Private Limited and OriginO.shop, we strive to always achieve this feeling of delight not just for our customers but also for our amazing sellers.
ALLERGEN DISCLOSURE POLICY
| Area | Practice |
|---|---|
| Allergen Identification | Big 9 allergens marked clearly on listings and packaging. |
| Labelling Format | Bold allergens + "Contains" statement + parentheses for clarity. |
| Vendor Commitment | Accurate disclosure + recipe updates + cross-contact risk reporting. |
| Team Readiness | Mandatory annual training on allergen management and emergencies. |
| Customer Support | Proactive Q&A, clear labelling, responsive complaint handling. |
| Incident Handling | Investigation, recall, corrective and preventive actions. |
| Policy Maintenance | Annual review tied to statutory updates and stakeholder feedback. |
PRODUCT CONDITIONS
Products cannot be:
- Expired
- Without expiration date information (unless it's not required by specific regulation).
- Without original seal or seal from manufacturer.
- Broken, cracked, dented, bulged or open.
- Dirty or with strange odours.
- With label erased, stained or missing.
- Infested with pests or insects.
- Already used products.
- From batches that have been recalled.
- Without registration with the competent authority, when applicable.
PRODUCT DESCRIPTIONS
Alivelu Agro Private Limited and OriginO.shop attempts to be as accurate as possible. However, Alivelu Agro Private Limited and OriginO.shop does not warrant that product descriptions or other content of any our service is accurate, complete, reliable, current, or error-free. If a product offered by Alivelu Agro Private Limited and OriginO.shop itself is not as described, your sole remedy is to return it in unused condition.
PRODUCT PACKAGING
Food products must not be packaged with chemicals and hazardous materials. These products must be packaged in appropriate boxes to avoid contamination and migration of odours and flavours. Examples of chemicals and hazardous materials: batteries, insecticide, repellent, lubricants, nail polish, nail polish remover, perfume, general removers, deodorant and cleaning materials such as detergents, disinfectants, multi-purpose cleaners, soap, alcohol, furniture polish, dishwasher tablets, fabric softener, washing powder/liquid, room odorizes and bleach.
Food and beverages in glass packaging must be prepacked in proper packing material.
Note: Use a box that is slightly larger than the full volume so as not to cause breakage or excessive pressure on the products. If you choose a much larger box, make sure that the products are not completely loose and are not damaged during transport. To avoid loose items inside the box, use a cushioning material such as wrinkled paper, plastic or any other soft material to fill the void.
Transportation
Only use clean vehicles in good condition. These must be free of foreign objects, odours, pests and substances that can contaminate the products. Remember: All the food products must be delivered with their original quality and integrity, as purchased by customers.
COLOURS AND DISPLAY ACCURACY
We have made every effort to represent the colours of our products on the website as accurately and vividly as possible. Each image is carefully selected to reflect the true look and feel of the item. However, please note that the actual colours you see may vary slightly depending on your screen settings, device type, brightness levels, and display technology. Since colour perception can differ from monitor to monitor, we cannot guarantee that your screen will display any product colour with 100% accuracy. We recommend referring to product descriptions and specifications for additional clarity.
GENERAL REQUIREMENTS
Any product that is registered or sold on OriginO.shop must comply with all federal, state, and local laws and OriginO.shop policies applicable to those products and product listings. Sellers must evaluate and understand the requirements listed below before shipping products:
- Provide only products whose safety and compliance with health legislation can be attested.
- Products must comply with the relevant legislation for the type of food or drink sold.
- Product testing reports, when requested, must come from laboratories accredited by the Food Safety and Standards Authority of India (FSSAI), the Bureau of Indian Standards (BIS), or NABL-certified labs complying with ISO/IEC 17025 standards). Alivelu Agro Private Limited and OriginO.shop only accepts product testing reports obtained from a regular production batch. Testing performed with products under development or product versions in stages prior to production start cannot be not accepted.
- Suppliers and vendors should direct all questions about laws, rules, standards and prohibitions applicable to their products to their own legal advisers and testing laboratories.
- Alivelu Agro Private Limited and OriginO.shop reserves the right to request additional information and compliance documents anytime regarding the products.
- Alivelu Agro Private Limited and OriginO.shop shall be immediately notified if there's any doubt regarding product quality or safety and offers must be removed. You or your supplier are responsible for product withdraw and disposal.
COOKIES AND TRACKING POLICY
We use cookies, pixels, and other similar technologies (collectively, "cookies") to recognize your browser or device, learn more about your interests, provide you with essential features and services, and for additional purposes, including:
- Recognizing you when you sign in to use our offerings. This allows us to provide you with recommendations, display personalized content, and provide other customized features and services.
- Keeping track of your specified preferences. This allows us to honour your likes and dislikes, such as your language and configuration preferences.
- Conducting research and diagnostics to improve our offerings.
- Preventing fraudulent activity.
- Improving security.
- Delivering content, including ads, relevant to your interests.
- Reporting. This allows us to measure and analyze the performance of our offerings.
Some AWS cookies are deleted at the end of your browsing session, while others persist between sessions. Essential AWS cookies remain on your device for up to 365 days from your last visit to our site. Other AWS cookies remain on your device for up to 365 days from their last use.
Information we collect through cookies
Examples of the information we automatically collect through cookies include:
- Network and connection information, such as the Internet protocol (IP) address used to connect your computer or other device to the Internet and information about your Internet service provider
- Computer and device information, such as device, application, or browser type and version, browser plug-in type and version, operating system, or time zone setting
- The location of your device or computer
- Authentication and security credential information
- Content interaction information, such as content downloads, streams, and playback details, including duration and number of simultaneous streams and downloads
- The full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time) and AWS Offerings, content you viewed or searched for, page response times, download errors, and page interaction information (such as scrolling, clicks, and mouse-overs).
Cookie Preferences on AWS sites
Our cookies allow you to take advantage of some essential and useful features. Blocking some types of cookies may impact your experience of our sites. You can change your Cookie Preferences at any time by clicking Cookie Preferences in the footer of the AWS site.
Browser settings
You can manage browser cookies through your browser settings. The 'Help' feature on most browsers will tell you how to remove cookies from your device, prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, how to disable cookies, and when cookies will expire. Check the support site for your browser to understand privacy settings available to you.
If you block or reject some of our cookies through your browser's settings, you might not be able to use certain offerings that require you to sign in to an account and some features and services may not work. You might also have to manually adjust your preferences or settings every time you visit AWS sites. If your browser includes Intelligent Tracking Prevention (ITP), preferences specific to our sites may reset on an ongoing basis. These resets are managed by your browser, not by us.
| Feature | Details |
|---|---|
| Cookie Types | Essential, Performance, Advertising, Third-Party |
| Consent Mechanism | Banner + preference centre available anytime |
| Opt-Out Channels | Browser settings, OriginO.shop Ad Preferences, Digital Advertising Alliance |
| Cookie Retention | Session-based or up to 13 months |
| Data Types Collected | Device, behaviour, ad engagement |
| Functional Risks | Blocking may break site features |
COOKIE PREFERENCES
The browser settings for changing Your cookies settings are usually found in the 'options' or 'preferences' menu of Your internet browser. In order to understand these settings, the following links may be helpful. Otherwise, You should use the 'Help' option in Your internet browser for more details.
More information. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit About Cookies.