Cancel Orders
You can cancel Orders by visiting the Orders and Returns section in Your Profile page.
To cancel orders before they are shipped
- Go to 'Orders and Returns'
- Select the item you want to cancel and click 'Cancel items'.
- Provide reasons for cancellation (optional) and proceed.
To cancel orders that are already shipped
- Go to 'Orders and Returns'
- Please select the 'Request Cancellation' option, and once submitted, we will verify and proceed with the cancellation process from our end.
- The items will be returned to respected vendors for a refund (if the payment is already made)
For your cancelled orders, we will refund the amount (if the payment is already made) to the original payment method only
Note:
- If your order is combined with other active orders from your account and is shipped as a single shipment (common tracking number), then cancelling one order/item would result in cancellation of all the other orders/items combined in the shipment.
- If you have cancelled an order partially, the refund of the partially cancelled order will be issued once other items in the order have been fulfilled.
- For orders shipped directly by the seller, you can cancel from 'Your Orders' within 30 minutes by clicking on 'View order details' and then selecting 'Cancel Item'. After 30 minutes, and up until the time the order ships, you can request a cancellation from the seller. Your order will be cancelled by the seller and refund will be processed to your original payment method by the seller, if the payment was already made. In case you are still contacted for delivery or do not see an option to cancel in 'Your Orders', please refuse to accept the order at the time of delivery.
Return Process
When requesting a return, the user must upload a clear Picture/Video of the product they wish to return. This image should clearly show the product's condition and include any visible defects or issues, if applicable and upload them in their Orders and Returns page or they can mail us to contactus@farmavo.in on the same day of delivery.
Only defective or damaged products are eligible for return within the same day of the delivery.
Follow below steps to view your cancelled orders:
- Go to 'Your Orders'
- Select the filter on top right of the screen
- Select 'Cancelled'
Refund Time Period
The refund time period for different modes of payments is provided below
| Available refund method | Refund Time-frame |
|---|---|
| OriginO.shop Delivered orders (After the return is received by OriginO.shop) | O Wallet - Up to 4 hours |
| Credit Card/ Debit Card - Up to 5 Working Days | |
| Net Banking Account (Credited to Bank Account) / UPI Linked Bank Account - Up to 5 Working Days | |
| Seller-Fulfilled orders (After seller notifies OriginO.shop of receipt of return) | Credit Card/ Debit Card - Up to 5 Working Days |
| Net Banking Account (Credited to Bank Account) / UPI Linked Bank Account - Up to 5 Working Days | |
| Paper Cheque - Up to 10 Working Days | |
| Cash on Delivery Orders | NEFT to Bank Account - Up to 5 Working Days |
| O Wallet - Up to 4 hours | |
| Paper Cheque - Up to 10 Working Days |
Refund for Cash on Delivery Orders
For Cash on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or OriginO.shop account (as O Wallet).
If you wish to receive the Cash on Delivery order's refund to your bank account, you can update the details of the bank account from the Orders and Returns centre when you are returning an item.
To add your bank account through mobile app: Go to Orders and Returns → Click on the order you want to return → Select Return or Replace items option → Select 'Refund to your bank account' → Select 'Choose a bank account' → Select 'Add a new bank account', and enter your bank account details. (Coming soon…)
To add your bank account through website: Go to Orders and Returns → Click on the order you want to return → Select go to Return or Replacement items option → Select 'Refund to your bank account' → Select 'Choose a bank account' → Select 'Add a new bank account', and enter your bank account details.
Note: Refunds cannot be processed to third-party accounts. The name on your OriginO.shop account should match with the name of the bank account holder.
Shipping Cost Refunds
For Orders fulfilled by OriginO.shop return shipping costs of upto Rs.100 will be refunded. All such refunds will be issued to your O Wallet.
If you're returning a Seller-Fulfilled item, you can request the seller to reimburse the return shipping charges you incurred. In such cases, a seller might ask you to provide the courier receipt.
Note: The seller will not refund the shipping cost incurred in case of remorse returns.